Please read through these Frequently Asked Questions before submitting an online support request.

How do I shop at your online partner stores?
First, make sure you are logged in to the Valu-Pass Online Rebates by GTI web site.  Next, simply choose a category page that features broad product ranges such as electronics, clothing, music, etc.  or use our full list of all stores to choose the store that you want to shop at.  Click on a link to your selected store and you're shopping with Valu-Pass Online Rebates by GTI! 

Do I have to do anything special when checking out of an online partner store?
Not at all.  As long as you have clicked on a link to an online partner store through the Valu-Pass Online Rebates by GTI web site and you are a logged-in member than you don't need to do anything special when you are checking out of a store and purchasing your items.  You don't need to email us confirmation of your purchase as we will receive confirmation from the merchant you shopped with.  We cannot credit your account with Rebates on phone orders from any merchant.

Can I use coupons that are featured at Valu-Pass Online Rebates by GTI when I shop at your partner stores?
Absolutely!  Be sure that you use coupons that are posted here at Valu-Pass Online Rebates by GTI as they are approved by our partner stores before they are posted.  Many other sites have other coupons posted and we are not responsible for those external coupons.

I like to comparison shop many stores before I purchase an item.  Will I still earn Rebates if I do this?
You will earn Rebates as long as you click on the links to our partner stores when you comparison shop.  Most importantly, wherever you decided to purchase your item, make sure you click on the link from Valu-Pass Online Rebates by GTI to that online store that you have decided to purchase from. 

Do I have to be a member of Valu-Pass Online Rebates by GTI to shop at your online partner stores?
Technically, you can click on any link to our online partner stores and still purchase items there but if you are not a member then we can't give you Rebates for your purchases because we have no way of tracking that you bought something through our website.  Our advice... Become a member by signing up.  It's free, fast and easy.

How do I earn Rebates?
It's simple!  Simply sign-up to become a member of Valu-Pass Online Rebates by GTI (It's Free!) then shop at one of our hundreds of partner stores such as Gap.com, OfficeDepot.com and many other stores you know and trust.  To shop at a partner store, you simply click on the link of a store on one of our category pages or you can use our List All Stores page to choose your store of choice.

Each store has a specified percentage that is refunded to you after we receive confirmation of the order.  For example, if you shop at Gap.com, you will earn 2% Rebates.  If your total order was $100 then you have earned $2.00 that is added to your Valu-Pass Online Rebates by GTI account when we receive confirmation from Gap.com. 

What can I do with the Rebates that I earn?
That's the fun part!  Once you reach the minimum amount ($25), you can go to your account page and request a payment for the amount you have earned. After you fill in the necessary information, we will send you a check at the end of the month. 

Where do I find out how much I have earned in Rebates?
Simply access your account page.

How long does it take for Rebates to be posted to my account after I have shopped at a store?
It can take up to 7-10 days for us to receive confirmation that your order has been shipped from a store.  If the order has not posted after 10 days of the ship date of your merchandise, you may use our online support form to help us find out why the transaction has not posted.

What is the difference between Pending Rebates and Available Rebates?
Pending Rebates are initially posted to your account upon initial receipt of an order from one of our partner stores.  Pending Rebatesstay in a "Pending" state for 45 days.  Pending Rebates  cannot be used towards your monthly payment because a member could still return the merchandise that they purchased.  Once items that you have bought at a partner store have exceeded 45 days and those items have not been returned, the Pending Rebates Amount from that order will be changed to Available Rebates which can then be "cashed in" as long you have the minimum amount of Available Rebates needed. ($25).